1. What does it mean to sign up to become a Black Cat Comics Subscriber?

2. How is the subscription form organized?

3. Why is there a 5 title minimum requirement for subscriptions?

4. Why can't I login and see what I already have signed up for?

5. What does the 'replacing list' button do?

6. Why can't I just fill out a paper form?

7. How do I request special items like TPs, or certain covers or multiple copies?

8. How long after I sign up do you start pulling books for me?

9. How does mail order subscriptions work?

10. Why do I have to give you my name and email information every time I make a change to my subscription?

11. What happens to the subscription form once it's submitted?

12. I just signed up for a title - how come I didn't get it?

13. How do I remove title from my subscription?

14. Why am I asked to fill out a new subscription form every 6 months?

1. What does it mean to sign up to become a Black Cat Comics Subscriber?
Well, being a subscriber means that we pull your comic books for you every Wednesday - BEFORE we open our doors. So you'll never to miss an issue. If never missing an issue isn't tempting enough for you - then howz' about this - you are instantly enrolled into our Black Cat Loyalty Program. For every $100 you spend on anything in the store you get a $10 coupon that you can use on anything in the store! Discounts distributed at the end of every quarter. We ask that you make it in to pick up your books at least once every 2 weeks and that you purchase everything that's on your list. We also keep track of everything you buy in the store so if you're unsure if you picked up Issue #X we can look it up for you. We also have great, fun VIP Subscriber only events throughout the year. For more information please visit our subscription page.
Top

2. How is the subscription form organized?

The subscription form is organized alphabetically by major publisher than by title name. This is done because most comic book folks buy by publisher or only buy from a certain publisher. If you are not sure which publisher your title belongs to you can do a CTL+F in your browser window and type in the title you're looking for. If you can't find the title listed, feel free to enter it in one of the MISC Title text boxes.

Top

3. Why is there a 5 title minimum requirement for subscriptions?
We require 5 monthly titles in order to qualify you for our Black Cat Loyalty Program. We also require a 5 monthly minimum title because we do not have the staff bandwidth to support subscribers with less than 5 monthly titles.
Top

4. Why can't I login and see what I already have signed up for?
We realize it would be more convenient for you to be able to login to an account and see what you have already signed up for and make adjustments to your list accordingly. We have looked into doing this in the past and it requires resources that we do not have available to create and maintain a dynamically changing database of new titles, ended titles and new and old customer accounts. Having said this, we are always looking for ways to evolve and hope to have a working solution to this sometime down the road. If you have any technical suggestions on how we can accomplish this please email us, we'd love to hear from you. At any time you can email us and we'd be happy to email you back a full copy of your subscription or you can always ask for a physical copy next time you're in the shop.
Top

5. What does the 'replacing list' button do?
If you are entering your subscription form for the first time then you can ignore this button. If you are wanting to replace your original subscription with this new one then click the button. If you leave the button blank than anything you check and submit will be automatically added to your existing subscription list.
Top

6. Why can't I just fill out a paper form?
We love being green and saving paper! That's one of the main reasons why we decided to eliminate our paper forms and go digital. The other reason was to be able to give you the ability to access the full, most updated subscription list 24 hours a day, 7 days a week so you can edit, sign-up, replace your list anytime that's convenient for you without having to come in physically to the shop. We also use our digital only forms to help us run inventory reports so we can check how many titles folks have signed up for - it helps us with our weekly and monthly ordering. That's also the reason why we ask folks to not hand-write titles onto their paper forms when they're in the store.
Top

7. How do I request special items like TPs, or certain covers or multiple copies?
We do accept Trade Paperbacks as part of your subscription. If you'd like to start receiving a title in Trade form just check the box and in the special instruction section signify that you want the book in TP only. Note: since TP do not come out monthly they can not count towards your minimum 5 monthly titles. If you only want certain artist covers for a particular title you can enter that too in the special instructions box. Note: We cannot hold variant copies (smaller ratio print runs) for subscribers - variants are first come first serve. However, we are happy to hold alternate covers (same print run), for instance, if you only want the Jo Chen covers of Buffy the Vampire Slayer you can note that in the special instructions section. If you would like more than 1 copy of a title you can also mention that in the special instruction box.
Top

8. How long after I sign up do you start pulling books for me?

We start pulling books for you the next Wednesday after you sign-up. Note if you sign up on Wednesday we will start pulling for you the subsequent Wednesday. We will pull new books for you moving forward, we do not go back to pull previous issues unless you specially request them.
Top

9. How does mail order subscriptions work?
Once you sign up for the first time as a mail order customer we'll call you within a week and get your shipping and credit card information. We ship out every 4 weeks and give you a detailed email of what we have ready to ship to you 2 days prior to shipment so you can see what we're going to send you along with the total $ estimate ahead of time. Shipping costs within the Continental U.S. ranges from $7 to $14.
Top

10. Why do I have to give you my name and email information every time I make a change to my subscription?

We want to ensure that we have the latest contact information for you which includes your email address and phone number. We also do need you to enter your last name every time as we have a lot of folks with the same first names. Once we have figured out a way to allow you to create an account we hope to eliminate the need for having you enter this information each time you update your list.
Top

11. What happens to the form once it's submitted?
Every Tuesday we take all the subscription forms from the previous week and run them through a few programs to get them into our master subscriber database so that we have your latest information before we pull books on Wednesday morning. (If you submit a list after Tuesday morning it will be processed the following week.) At this point we'll also send you an email copy of what you submitted so that you have it for your records. At any time you can email us and we'd be happy to email you back a full copy of your subscription or you can always ask for a physical copy next time you're in the shop. If you are a new subscriber, just tell us your name the next time you're in the store and we'll have your books ready for you. Note: All books will be bagged and boarded unless you state otherwise.
Top

12. I just signed up for a title - how come I didn't get it?

Occasionally a title or series will become so popular that a number of subscribers sign up for it at the same time. This happened with the recent DC 52 title launch. A little known fact - we place our orders for books 3 months in advance. So we don't have a lot of opportunity to order more copies especially if a bunch of subscribers add it to their subscription at the last minute. So it's always best to add titles that you want to your list sooner vs. later to ensure that you get a copy!
Top

13. How do I remove titles from my subscription?

Just fill out your contact information on the form, click the titles you'd like to remove and in the special instructions box type in 'Remove'. Click submit and you're done!
Top

14. Why am I asked to fill out a new subscription form every 6 months?

The comic world is a fluid one that changes every single week. New titles begin and old titles end. After 6 months the universe of comics has completely changed. We want to ensure that you don't miss out on any cool new titles or series and that have popped up since the last time you took a look at the list. We also want to make sure that we have your up to date contact information so that we can get a hold of you if we have questions regarding your subscription.
Top